Account Manager

Lansing, Michigan, United States | Full-time | COVID-19 remote

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Account Manager

Overview Summary

Do you want to be part of an exciting industry and work in a dynamic, interactive workplace? Do you like knowing the work you do helps raise proceeds for good causes? This position will provide the excitement of a high-tech company with fast-paced, challenging work and tremendous career growth potential. This is an opportunity to work with a leading provider of internet lottery solutions during one of the most transformative times in the lottery industry.

NeoPollard Interactive (NPi), North America’s leading provider of innovative iLottery solutions, seeks an Account Manager. The Account Manager is responsible for teaming with the customer’s Business and IT organizations to build strategic relationships within the account, articulate a vision and generate enthusiasm while impacting all business groups and driving customer success. Success defined by delighting our customers and exceeding targets. The Account Manager will work with all the appropriate NPi subject matter experts (Product, Games, Marketing, Customer Support, Compliance, Payments and Delivery) to support the customer interests.  The Account Manager has responsibilities for communication and guidance to the broader NPi team and is the primary point of day-to-day contact for our iLottery client The Account Manager is required to maintain and expand working knowledge of current NPi products and have a deep understanding of the client’s business objectives and related industry solutions.  This position helps facilitate the delivery of NeoPollard Interactive (NPi) solutions and functionality.

 

Responsibilities 

  • Increase customer satisfaction by proactively owning and managing both day to day and C-level relationships.
  • Develop joint success plans with customer to achieve short and long-term customer goals and
  • Support the Roadmap process in the communication steps with customers
  • Facilitate event planning for road mapping
  • Own business cadence with customer to oversee health of the account and KPI review
  • Cultivate the alignment of revenue targets that can be met and exceeded with the success plan
  • Drive competitive market strategy where indicated.
  • Oversee all aspects of customer contract and achievement of SLAs.
  • Function as the customer advocate and provide internal feedback on how NPi can better serve our customers 
  • Regularly communicate with account teams, set expectations, and negotiate priorities appropriately
  • Proactively manage, measure and track customer support issues and solve effectively
  • Provide business insights and recommendations for performance enhancements as identified
  • Document and share best practices with team and broader customer organization

 

Experience and Requirements

  • Bachelor’s degree, preferably in business administration or work experience in lieu of education
  • A minimum of 5 years of experience in an enterprise environment with a strong understanding of corporate account support needs
  • Consistently practices strong organizational, communication, project management, negotiation, and problem-solving skills
  • Previous experience working with public sector customers is a plus
  • Excellent written and verbal communication skills
  • Ability to escalate as necessary for confirmation of solutions or other options as needed
  • Need to be available outside of normal operating hours for critical incidents
  • The ability to stay calm during times of crisis
  • Strong team builder

Benefits

  • Company provided laptop and cell phone
  • Comprehensive Health, Vision, and Dental benefits
  • Life and AD&D Insurance
  • 401k retirement savings plan
  • Paid vacation and personal time
  • Employee Assistance Program (EAP)
  • Opportunity for career development
  • Business casual dress code
  • Fun & exciting work culture

 

About NeoPollard Interactive

Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and, is North America’s proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry’s top performing game content, as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com.

Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

ate or local laws.